if it does not see the tune when you plug it in you can go to the SW you have on your pc that connects to the tuner & there is an option to unlock it. it will cost $100.00 to do. You do not have to contact Superchips to do it. It's located in the same area as where the TPMP program is when you DL it. if you still have an issue let me know & I will post pics of what I am saying