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I am also very happy with the Rigid scene and driving lights! They are also used with a flasher to augment my other rack and vehicle mounted emergency lights.
With the horrible experience I had trying to get this rack, I did end up having a “Happy Ending” of sorts to my story thanks to an unexpected Great customer service experience from Rigid Industries Led Lighting.
If you notice in my installation photos >linked above< all I could afford was the “SR” or single row front 40” driving light and still have enough left over to get lights for 360 deg coverage.
Well after my very long and ridiculous rough time I had before and then after the rack arrived ( see> http://www.theultimatejeep.com/showt...ll=1#post46086 ) I thought it was going to start all over again!
After installing the lights, adjusting them and soon at a major fire they all worked great. But… yes another But… (I was starting to think I was incurably jinxed on this whole rack/light mod!) …the 40” SR front driving light had developed an intermittent problem with one section of the light.ie… it would not always come on!
Sometimes it would go out then come on again without any reason. Wow.. all this time, money and work and it is still not over!
Now I’m very nervous about contacting Rigid as I have had their lights for going on two years now but only been able to use them a few times in the last month. With all the rotten luck I have had to this point I just knew I was screXXd again!
I sent Rigid an E-mail explaining my situation and crossed my fingers. I was very surprised to hear back from them in less than 30 minutes assuring me that they have a Life Time Warranty and not to worry they would make it right! Wow.. was I dreaming ??
With a few more pleasant phone and e-mail communications with Rigid Industries, they were not just able to expeditiously replace my Single 40” light, but they went out of their way to help work with me, to be able to upgrade to their E series (dual) 40” light!
It has already worked great at a couple of emergency and community events!!!
So sorry for going on so long.. but for those of you who have followed this frustrating story, I just wanted you to let you know that even though it looked like the story would never end, something small but good did come out of it! And a big thanks to Rigid ! There are some good companies out there after all !!
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