From what I can find the plan is " given " to the buyers. Of course we all know you pay for it, just not on paper. I know they probably dont have any legal requirement to honor the plan. My issue is that a dealership is an authorized representative of the auto manufacturer and in this case neither dealership is doing a good job or representing Nissan. The guy on the phone who works for Nissan Consumer Relations agreed to this point, for what its worth. Thinking about it now, whats the average cost of an oil change these days ? My wife put 30K miles on it in 1 year, having the oil changed every 3.5K miles. Thats about ten oil changes per year. Whats that , $300 to $400 per year ? Multiply that by ten years , which is about how long we keep a car. It can be some serious money in the end. The main reason we bought from a dealer in Richmond, which is an hour away, as opposed to the dealer in Charlottesville, which is 20 minutes away, is the free oil changes and inspections. My wife also works about a mile from them. I can do the oil changes myself but why should I when they will do it for free.