Rocky Road has by far the worst customer service that I have EVER delt with. I canceled my order that I placed last week and just ordered the JBA HD UCA's with overnight shipping. I called Rocky Road today because I never received any kind of email confirmation that my order had been received/processed or shipped. Keep in mind I placed the order last week Thursday. The first guy I spoke with today looked up my info and wasnt sure why I didnt get any email conformation. He even confirmed my emaill address that was on file. He checked on the status and said that the order hasnt been processed to ship and most likely wont ship for another 2-3 more days because they have been behind lately. I asked if they were open on Friday last week and he said they were and that they were just closed Saturday and Sunday. Not only that but he said once shipped it would take 6-8 days for me to receive them because im in NY and they are in UT and that I mostlikely would get them until next week. It didnt say that online when I chose the shipping method. It clearly said 3-5 days or else I would have chose to have them shipped faster. I got off the phone with him because I was a little upset and decided to call back 20 minutes later to see if there was any way I could change the shipping to overnight so Id have them by this weekend. A different guy picked up the phone and said that I could change the shipping but wanted to make sure the parts were on the shelf ready to go. I was on hold for about 5-10 minutes and was then told that the RRO UCA's arnt even finished being produced and wont be available for another week or so. No where on the website did it say they were still under production and that it would be another week or so until they can be purchased. The first guy I spoke to failed to even mention that they were still in production. I told him to cancel my order and I was going to place an order through Jeepin by AL becuase I have an appointment for an alignment on Moday and no parts to install.
Just trying to give you guys a heads up so you dont have to deal with the same problem I had. I think I'll be happier with the JBA's and probably should have just ordered them in the first place.
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Originally Posted by AJeepZJ
