I've heard complaints about there customer service before.
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I've heard complaints about there customer service before.
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yep x2 on the customer service. i have heard bad things as well. My lift was bought from a local guy, and is GREAT quality. Unfortunatly from what is sounds from many, is their quality only goes so far, and lose people based on customer service.
Ryan ---- 2006 WK 4.7 QDII <- Click for Garage
2.25" RR Lift - Front Bilstiens - Rear OMEs - 32" Wildpeaks - Saguaro 4x Shackles - Tail Light Guards - AFE intake - Rola - Exhaust
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Originally Posted by AJeepZJ
Yup heard that to great products sucky customer service.
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I guess the biggest reason im so pissed is because I called and talked to them directly a few weeks ago when trying to decide which UCA's I wanted to go with. Not once did they mention the UCA's were still in production and the first guy I talked to today never mentioned that either. If you have a product thats not ready to be shipped for a few weeks that should be noted on your website so people are aware. Also make note on your website that your falling behind and it might take 3-5 days to process the order before it even gets shipped out.
On a positive note, Jeepin by Al is on point. I called them prior to ordering and right away there was a message saying that no one is in the office because they were all away for the week at Moab for the Easter Jeep Safari. I ordered their HD UCA's anyways and not even an hour later I received and email saying they were shipped and will be at my door tomorrow. Thats customer service with a smile.
2007 4.7 Liter XK | Front Modified OME HD Lift | Rear 4" Superlift | JBA UCA's | Rusty's Rear Adjustable Track Bar | Rysty’s Adjustable Upper and Lower Rear Control Arms w/Heim Joints | Mickey Thompson Classic III 17x9 Wheels | 315/70R17 Goodyear Duratracs | Airflow Snorkel | Flowmaster 40 Series Muffler | Superchips Flashpaq | Mopar Skids | 4xGuard Belly Guard | American Rebel Rear Diff Cover | Rear Powertrax No-Slip | Front Electronic Locker | Rear Heat/AC Delete
wow... they really tanked on that one. They sound very disorganized and ill-prepared.
From what I've heard there products are good and they stand by them if they got there customer service fixed they would be good. But also heard there so busy there having trouble keeping up to.
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If you ask me...shipping should be there number one priority if they are that far behind. They lost a customer due to their poor customer service. Anyways, I ordered the Jeepin by AL HD UCA's less then 24 hours ago and they already made it to my house. For no one being in the office yesterday due to Easter Jeep Safari I think thats amazing. Jeepin by AL FTW!!!!
Last edited by 07JeepXK; 04-10-2012 at 10:47 AM.
2007 4.7 Liter XK | Front Modified OME HD Lift | Rear 4" Superlift | JBA UCA's | Rusty's Rear Adjustable Track Bar | Rysty’s Adjustable Upper and Lower Rear Control Arms w/Heim Joints | Mickey Thompson Classic III 17x9 Wheels | 315/70R17 Goodyear Duratracs | Airflow Snorkel | Flowmaster 40 Series Muffler | Superchips Flashpaq | Mopar Skids | 4xGuard Belly Guard | American Rebel Rear Diff Cover | Rear Powertrax No-Slip | Front Electronic Locker | Rear Heat/AC Delete
Those look good, 07! I'm set to finish off my (second set) of stockers in a couple weeks when we're in Moab again, so these are on my list! Glad to hear their customer service is so good.
Ken
Colorado
'06 Ltd, 5.7, QDII, 4" Superlift SSR + Deaver front coils, GL4x4 bumper, Smittybilt XRC10/synthetic rope, Flowmaster 50, aFe intake, 4xG rock rails, Rola rack, stupid little CB, 1.5" spacers and 285/70-17 KM2's on Moab's. Sold.
Those things look tough
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They might be getting installed tonight. Depends on how long this Battalion Training Meeting lasts
2007 4.7 Liter XK | Front Modified OME HD Lift | Rear 4" Superlift | JBA UCA's | Rusty's Rear Adjustable Track Bar | Rysty’s Adjustable Upper and Lower Rear Control Arms w/Heim Joints | Mickey Thompson Classic III 17x9 Wheels | 315/70R17 Goodyear Duratracs | Airflow Snorkel | Flowmaster 40 Series Muffler | Superchips Flashpaq | Mopar Skids | 4xGuard Belly Guard | American Rebel Rear Diff Cover | Rear Powertrax No-Slip | Front Electronic Locker | Rear Heat/AC Delete
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