My scanner works fine (thankfully), but likewise - I've NEVER been able to log onto their website. I've only used mine to change tunes (playing with "octane" and "tow" mostly), and bump my idle up a bit. Would love to do more with mine - especially shiftpoints, what with living here in the urban cessmaze - but I can't navigate their website, either. And yes, I've checked my spam folder, too.