Quote Originally Posted by Matt View Post
^^that's a good idea. Would also check the rest of the casting to see if there are any part numbers or contract numbers from the vendor. Could very well be a lower grade cast since they doubt we'd be using them offroad like this (most CVs that i've replaced at the shop were due to the boots wearing, you'll never break a cast like that on road)
Yea the main reason for informing the manufacture is to inform them of the problem, not to bitch at them. Sorry if I came off like that. They may have had a bad production run that day, materials not mixed well, heat no hot enough, or something else.

At my work, when a customer calls with a complaint, most of the time we give them a credit. I have sometimes sent them a free 40 lb sample of our product to make up for the issue. I'd rather lose $200 of product on a free sample than to lose a customer that buys 2-3 truck loads a week. But that's my point of view.